Refund policy

1. Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, unwashed, and in their original condition with tags attached.

  • Returns requested after 14 days from delivery will not be accepted.

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

2. Exchanges

  • Exchanges are available for different sizes or colors of the same item, subject to availability.

  • If the requested item is unavailable, you may receive a refund or store credit.

3. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • Approved refunds will be issued to your original payment method within 5–10 business days (processing times may vary depending on your bank or payment provider).

  • Shipping costs are non-refundable.

4. Final Sale Items

  • The following items are non-refundable and cannot be returned or exchanged:

    • Final sale/clearance items

    • Gift cards

    • Limited edition or collaboration items (unless defective)

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at thechaserscompany@gmail.com with your order number and photos of the issue. We will cover return shipping and send a replacement or issue a full refund.

6. How to Start a Return

To begin a return, please email us at thechaserscompany@gmail.com with the following:

  1. Order number

  2. Item(s) you wish to return or exchange

  3. Reason for return

We will provide you with return instructions.

7. Contact Us

If you have any questions about this policy, please reach out:

📧 Email: thechaserscompany@gmail.com
📍 Address: Chasers Lifestyle, Irvine, California, USA